The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
The University is dedicated to supporting an equitable, diverse, and inclusive environment – to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.
We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.
Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website.
At the heart of our work are our students and as Director of Student Services, you will play a central role in designing and delivering these services. Our ambition is clear, to continue to offer an educational and wider student experience that is distinct and second-to-none and delivering this in an accessible and equitable way that supports our whole and diverse student community.
As the Director of Student Services, you’ll lead the Student Services Department (circa 200 staff) and provide strategic leadership to the University on all matters relating to the student experience, ensuring that the University remains successful far into the future. You’ll inherit a strong hand including an established set of services that are well-used and understood by students, and with a strong team of colleagues in place, these are good stable foundations for you to build upon. You will also find a willingness and recognition of a necessity to embrace change, build on these strengths and go further.
You’ll work in collaboration with the Pro Vice Chancellor for Education and Student Experience to deliver on the University’s Education and Student Experience Core Plan, which sets out the University’s short, medium and long term ambitions in relation to education and student experience in support of the University’s Strategy: https://www.lboro.ac.uk/strategy/
To enable you to be successful, you’ll have experience of leading and managing teams in a large, complex organisation, including experience of successfully delivering large-scale strategic projects. Detailed knowledge of the higher education sector and the regulatory framework is a must, as well as extensive experience providing a range of services to a diverse population of students including students in crisis.
You’ll need to lead, motivate and inspire people across the university and have the ability to build constructive networks both within and outside of the university.
In return, we offer you a great place to work, with friendly co-workers and a generous employment package including:
The full job description and candidate pack provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
Application closing date: 30 November 2023
© 2023 Loughborough University. All rights reserved.