The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
The University is dedicated to supporting an equitable, diverse, and inclusive environment – to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.
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Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website.
IT Services
Due to internal promotions, we are looking to recruit 2 Service Desk Analysts.
As a 1st/2nd Line Service Desk Analyst as part of a team supporting our large user community of over 21,000 students and staff by providing analysis, diagnosis, escalation and resolution of customers IT issues.
The role would be responsible for ensuring disciplined, systematic and empathetic approach is delivered for incident and service requests resolution, knowing when to escalate to the 3rd line teams keeping the customer informed at all times.
The ideal candidate would be proficient in the use of IT systems including MS Office and Outlook, ideally but not essential someone with ITIL foundation Level. In addition to excellent communication and customer service skills the ideal candidate will be able to build relationships and work on their own initiative
This is a fantastic role to develop your skills and career in a rewarding environment working for an organisation that will offer you training and support.
For an informal discussion, please contact Nick Cope, IT Support Manager IT Services by email at n.j.cope@lboro.ac.uk or by telephone on 01509 227074.
Application closing date: 28 January 2018
Please click here for details.