The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.
We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.
We are proud to be a Real Living Wage Employer—so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees' financial wellbeing. Further information about the Loughborough Real Living Wage Supplement can be found on our HR webpage.
Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website.
Loughborough Sport
Full time (37 hours per week) and open ended, with a shift allowance of 5% Loughborough University is the Times and Sunday Times Sports University of the Year 2025 and has a global reputation for sporting excellence. Building on this success, we’re recruiting a Systems Officer to drive the continued improvement of Loughborough Sport’s customer service. As part of the Strategic Insights & Solutions Team, this role will support the delivery of critical business functions, such as, facility hire, sports club bookings, eventmanagement, and gym membership schemes. Therefore, front and back of house experience of leisure management systems such as Legend by Xplor,Gladstone or XN are desirable but not essential. The role will be integral in setting the standards of an excellent customer service, primarily through online support, but also in face-to-face interactions insports facilities. The role will also be expected to support Loughborough Sport colleagues with any troubleshooting systems issues they face in a front of house environment. Particularly evenings and weekends, when this role will be the first point of contact on campus, as part of a rotating shift pattern (there isa shift allowance of 5%). Above all else, the role is expected to put the customer at the centre of all business activities, ensuring their needs are understood and their problems solved before they’re even aware of an issue. This is why prospective applicants must be comfortable working with new systems as much of our capacity to solve these problems lies with embracing new innovative technologies. We are looking for highly motivated and passionate team players, all playing their part to drive this ‘customer success’ mindset across the department. The Strategic Insights & Solutions Team is highly ambitious and aspires to drive collaboration, inspire innovation, and challenge thinking across the University.
For more information on the role please refer to the Job Description and Person Specification.
Contact for informal enquiries: Ben Daly, Solutions Manager (Bookings), B.Daly@lboro.ac.uk
Closing date for receipt of applications: 7th September 2025
Interview date: w/c 15th September 2025
Loughborough University is committed to achieving equity and valuing diversity in all aspects of employment and welcomes applications from all sections of the community. As one of the country's leading universities we understand the importance of investing in our staff and their professional development. Click here to find out more.